Shipping & returns
Shipping & returns
HOME / SEND & RETURN
Shipping & pricing
The choice of the method of packaging is up to us.
The time of delivery is the moment of delivery.
The orders will be sent to DHL. The delivery time will be +/- 2 days (after the trake and trace code has expired, the delivery will take place on average within 1 day)
BPOST will provide the delivery for Belgium. Delivery time: 1-5 business days.
All shipping costs are entirely at the expense of the buyer. Up to 1kg it costs € 5.75 per shipment. From 1-30kg a shipment costs € 5.95 per shipment. With the exception of orders within the Netherlands above € 100.00. In that case, the shipping costs are free!
Orders outside the NETHERLANDS costs: € 7.95- to 10kg and € 15- from 10 to 20kg. Delivery abroad is free from order value € 200.00. Belgium € 150, -
PAY ATTENTION!! Products longer than 80 cm can not be shipped with the standard shipping. these will be sent via DHL large and these costs are € 10, -
The buyer is responsible for delivering the goods. If goods can not be delivered and / or not collected at the post office, the products will eventually be returned to us.
Re-sending is only possible after transfer of the extra shipping costs. When sending your order we will send you an e-mail. Hereafter the normal procedure applies as described above.
Always ensure that your e-mail address is correctly filled in, i.v. the communication from our webshop.
There are no deliveries if the buyer uses a PO Box address.
Send name ribbons. For orders of name ribbons, you can choose from the option dpd and post nl. These options entitle you to new items in case of possible missing items after sending. You will also receive a tracking code. If you choose only send name ribbons, the name ribbons will be sent with the base post and without tracking code. You are NOT entitled to replacement goods in case of missing.
Exchange & Return
Items ordered by you can only be returned and / or exchanged in the following situations:
You have received a wrong item.
You have ordered an incorrect item.
The ordered size is incorrect.
There is something wrong with the article; damaged o.i.d.
You can cancel the purchase if you appeal to the provisions in BW Book 7: buy at a distance. After receipt you have 14 days to return the items to us.
Please inform us z.s.m. after receipt. The return goods must be returned to us within 5 working days after shipment. These days start at the moment we send the goods!
Correspondence only takes place by mail. It is your responsibility that we have your correct email address.
Do not open a sealed package before we have discussed it with you.
We will discuss with you the return and / or re-delivery of the article.
You can return your order if and only if the products are returned unused in the unopened and original packaging within 14 days of delivery.
Return shipments are always at the expense and risk of the customer.
Unstamped or not sufficiently franked returns are refused.
Add a writer at all times with your details and reason for the return procedure.
If these conditions are not met, any right to exchange an item will lapse.
We will charge the buyer for all costs incurred.
Bellflower flower 9
3353 EV papendrecht
Please fill in the following form and attach it to the return shipment.
We do our very best to deliver the ordered items to you within 1 to 7 working days.
We will carefully package your products.
Your order is only placed after you have completed the entire order cycle. Otherwise the order can not be confirmed.
Damage claims with regard to LED products, wrong or late deliveries are always excluded.
The orders are only delivered after receiving the payment.
The orders can only be collected by appointment once the payment has been received and processed.
Stock / Out of stock
In stock means with us in stock in the warehouse. We can then send the goods within 1-2 business days. Exceptions.
Not in stock; product is not in stock at our warehouse. The product has now been ordered and arrives quickly, or the product is not available from the supplier. Contact us for the current delivery time. Average delivery time will be between 5-7 working days.
On order. We will order the item especially for you.
On order with next order. These items will only be ordered when we need sufficient items to place an order.
If you have any questions you can always email us: k[email protected]